Long post - beware
For budding blogshop owners out there listen up!!! Please take this seriously as I am writing based on my experience and from what I hear/know from other blogshop owners.
If anyone of you out there is thinking of renting a rack space with TheBlogShop - STOP - honestly! I'm not joking. DO NOT SIGN UP WITH THEBLOGSHOP! The management crew and their way of managing the business will force you to vomit blood!
I signed up with them November 2010 - at that time, things were going very smoothly and I was happy with their service. As their popularity soared, their attitude and service went the other way, BIG TIME! It got even worse when the best employee they had left the company to start a shop of the same concept on her own.
Imagine this - I took up a space in Far East Plaza and ITE Chua Chu Kang. We are promised sales report at the end of every month and cheques are available for collection from 15th of the following month.
I signed up for 2 spaces in ITE because of fake promises made by Clarence (I totally have no idea who the hell he is but I guess he's the Master - owner's son). A young chap in his young twenties who drives an SLK new with an ugly plastic girlfriend with a bitchy attitude. ITE was supposed to start in March but it never did. We were not updated with the progress but money paid.
** Oh btw, TheBlogShop takes only full payment upfront for the number of months you want to rent plus 2 months security deposit ie if you are renting for 6 months, you have to fork out 8 months rent up-front.
Text messages sent but no replies. Phone calls always unanswered. Finally we receive an email saying ITE will finally start its operation by end April and told all vendors to start stocking up. We did but no sales. ITE still did not open. It wasn't until 9th June that ITE finally began its operation but SALES SUCKS!
Since it started operation in June, I have only received 1 sales report from ITE. I have been liasing with Clarence since Lili's departure from the company. I have been chasing for the report since early July but did not receive it until first week of August. That one done BUT I'm still missing ITE's sales payment!
Then came the big bang - my FEP sales payment bounced! A cheque of SGD600+ bounced! I contacted Clarence on 25th August to report this case. He only came back to me on 31 August 2011 asking for the amount and then quiet (I sent him a reminder SMS everyday). The next time I heard from him was 2nd Sept and he asked for my account number so that he may credit the amount directly. Nothing until today. How convenient.
Clarence ALWAYS makes excuses and empty promises. Never once was seomthing acted on promptly. What sort of businessman is this? And they say they are a big company with many offices overseas? I bet they are on their way into bankruptcy because I have spoken to many tenants of Far East Plaza and they have nothing but complains - chqs bounced, payments asked to be stopped, not chqs etc. All to do with money. It makes one wonder is this company in some financial problem?
Then I threatened to go to Tribunal Court. I want my goods from ITE back, I want my bounced chq to be reinstated, I want my sales reports for ITE and I want my sales payments for ITE (since JUNE!!!!). Again, I have to go after Clarence for all of these for weeks and finally he gave me a schedule to follow - in the end, disappointment. NONE was kept.
Tell me what do you understand from this sentence:
Your deposit chq will be ready on Monday. ITE chq will be with deposit chq.
My interpretation:
I can collect all the mentioned chqs on Monday from Far East Plaza.
Of course when I called Far East, none of those chqs he mentioned was there for collection. What do you expect me to do? Call Clarence right? After 10 calls, he still refused to pick up my calls. So I text him a super nasty SMS - he replied.
Clarence's interpretation:
I said the they'll be arranged today - most likely in the evening. Your goods + chqs delivered tonight as I had mentioned in the previous smses that they are ready today.
Hi Clarence, I know you said they are ready today so why is it I cannot collect them today? They are ready for you or me? Don't play with words and be more professional.
I have contacted a lawyer to see if there is anything to be done in such instances. Let's see what they come back with.
So girls/boys, please, I beg you, to save yourselves from heartache, stay away from TheBlogShop. Really. You can also help us vendors by stop frequenting their shop - stop buying at their shop!